In order to help us make and receive payments we use ClearBank as our clearing bank. This means that the ClearBank name may show up when making a payment into your StreamBank Savings Account. To give you greater assurance that you are sending payments to the intended recipient e.g. from your nominated account to your StreamBank savings account, ClearBank uses the Confirmation of Payee scheme which confirms the name of the recipient account.

You can fund your StreamBank savings account by making a transfer from your nominated bank account, this is the UK current account you registered with us when you applied, to your new StreamBank account.

Annual Equivalent Rate (AER) and gross interest both look at the amount of money you can earn on your savings, but not in exactly the same way.
The gross interest rate does not account for the compounding of interest where as AER does. As such, AER is a more accurate way to estimate the potential return on your savings on an annual period.

All interest payments are gross. 
As part of our regulatory requirements we declare interest earned to HMRC but it’s also your responsibility to declare interest earned to HMRC.  We will issue you with a summary of interest earned each financial year.

Monthly interest is credited at the end of the month after you paid money into your account and at the end of every subsequent month.  Annual interest is paid on the anniversary of the account and at maturity.  If you choose to have your interest paid monthly, your interest will vary depending on the number of days in the month and it will be paid on a simple interest basis.

You can find your account number when you login to StreamBank online.

All fixed term accounts have a funding window of 14 calendar days and includes the day you open your account.

Just login to your StreamBank online account and select messages and compose a message.

Just click on the 'Forgot password' link on the login page and follow the instructions.
If you're still struggling, then just give us a call.

You'll need your:
1. Your UserID
2. Your unique password
Your phone to receive your StreamBank authentication code.

We’ll contact you a month before your account is due to mature to remind you and to let you know what your options are. You have right up to the day before your account matures to decide what you do.

That’s ok, at the end of maturity if we do not receive an instruction from you we will transfer the funds to a maturity account that will pay a nominal interest rate. Once you’ve decided what you’d like to do with your money, you can either transfer your money into a new account or transfer the money out into your nominated bank account. 
Please note that only one withdrawal i s allowed, and it must be for the full amount.

No, you can’t take any money out until the end of your term unless there are exceptional circumstances. Call us if you've any questions about this.

It's the bank account you use to transfer funds into your savings account with us and we use to transfer the money back to you.

Yes, just call us and we'll help you with this. In order to change your nominated account we have to do checks on the new account.

Our Customer Care Team can help you with any questions about Power of Attorney applications. Just give them a call or complete the attached document.

Just call our Customer Care team or send us a secure message and we'll help you with this.

As part of our security procedures we have to carry out standard checks on every application. This helps prevent fraud and keep your money safe.

We review all applications within 48 hours and if we need any more information, we will be in contact with you. 

Give us a call so we can look into this for you.

We can consider an extension of your bridging or development loan, depending on the circumstances. Give us a call and we’ll explain what you need to do.

Yes. Just call us and give us your new bank account number and sort code and we’ll do the rest.

Yes. We understand how important it is for you to manage your monthly incomings and outgoings and are happy to help by changing your payment date for you, as long as the change doesn't extend the overall term of your loan.
If you move your payment date back to later in the month, there will be additional interest payable until your new payment date.

Our Charges are detailed in your agreement and will be given to you on completion of your loan. 

Our aim is to always provide a level of service that goes beyond your expectations. However, if you have a complaint, we are committed to working with you to find a suitable solution.
For more information about how our complaints process please click here

We’re always keen to help you with any queries or questions. Send us a secure message, drop us an email, write us a letter or give us a call.

Our Customer Care teams are available Monday to Friday from 9am to 5.00pm but not on bank holidays.