Frequently Asked Questions
Before you call you might be able to find the answer to your question in our Frequently Asked Questions.
FAQs
Get in touch
Our Customer Care teams are available Monday-Friday from 9:00am-5:00pm apart from UK bank holidays.
If you’re a savings customer, you can also send us a secure message through your online banking.
If you’re a savings customer, you can also send us a secure message through your online banking.
Calls are recorded for training and monitoring purposes.
Savings customers
Lending customers
General enquiries
If you need to write to us...
Address it to:
StreamBank Customer Care Team
Capital Tower, 23rd Floor
Greyfriars Road,
Cardiff
CF10 3AG
Capital Tower, 23rd Floor
Greyfriars Road,
Cardiff
CF10 3AG
